Goodbye to self check-in and key boxes. Starting November 18, 2024, a new regulation in Italy changes the rules.
Monday, March 3, 2025,
Goodbye to self check-in and key boxes. Starting November 18, 2024, a new regulation in Italy changes the rules.
Self check-in has long been a convenient solution for both guests and vacation rental owners, allowing flexible access to accommodations without the need for a physical meeting with the host. However, starting November 18, 2024, a new regulation in Italy changes the rules.New Rules on Self Check-inThe Ministry of the Interior has introduced a ban on the use of automated systems such as key boxes and electronic locks for check-in, requiring personal identification of guests upon arrival. This measure aims to enhance public security and prevent unidentified individuals from staying in accommodations without being reported to the authorities.What Does This Mean for Property Owners?For vacation rental owners, this change requires an update in guest reception procedures. It will no longer be possible to leave keys in automated devices without meeting the guest in person. Online check-in is still allowed, enabling hosts to collect guest information in advance, provided that identity verification is conducted in person upon arrival.The Importance of SecurityThe new regulations are based on Article 109 of the Consolidated Law on Public Security (TULPS), which mandates that hosts verify guest identification documents and submit the data to the police via the Alloggiati Web portal within 24 hours of arrival. With the continuous growth of tourism in Italy, this regulation aims to ensure a safer welcome for travelers and more transparent management for property owners.What Are the Alternatives?Vacation rental owners must adapt to ensure proper guest identification. Possible solutions include:In-person check-in or delegation to a trusted operator.Use of external hospitality services.Implementation of digital pre-registration procedures, followed by on-site identity verification.A Growing Sector: Opportunities for Property OwnersComplying with the new rules not only helps avoid penalties but also contributes to building a safer and more professional short-term rental market.Do you own a rental property and want to avoid complications? Entrust it to Tuscan Houses – we’ll take care of the management efficiently and in full compliance with regulations.